Terms of Service

1. Introduction

Welcome to Walt in Stitches! These Terms of Service ("Terms") outline the rules and guidelines for using our website www.waltstitches.com and shopping with us. By accessing our site or purchasing from us, you agree to these Terms. If you do not agree, please do not use our services.

2. About Us

Walt in Stitches is a family-run small business based in the UK. We create handmade Minnie ear holders, perfect for bags and other backpacks, allowing Disney lovers to carry their ears hands-free in style.

3. Ordering & Payments

  • All prices are listed in GBP (£) and include applicable UK taxes.
  • Payments are securely processed via Shopify Payments, PayPal, and other trusted providers.
  • Orders are only confirmed once payment is received.
  • If payment is declined or incomplete, we reserve the right to cancel the order.

4. Shipping & Delivery

  • We offer UK & international shipping.
  • Estimated delivery times are provided at checkout, but we cannot guarantee exact delivery dates due to postal delays.
  • Shipping costs vary based on location and order size.
  • Customers are responsible for providing the correct delivery address. We are not liable for lost orders due to incorrect information.

For full details, please visit our Delivery Information page.

5. Returns & Refunds

  • We accept returns within 14 days of receiving your order, provided the item is unused and in its original packaging.
  • Custom or personalised items are non-refundable unless faulty.
  • Customers are responsible for return postage costs unless the item is defective.

For full details, visit our Returns Policy.

6. Intellectual Property

  • All content on this website—including product designs, images, and branding—is the intellectual property of Walt in Stitches and may not be copied, modified, or resold without permission.
  • Our products are inspired by Disney magic, but we are not affiliated with or endorsed by The Walt Disney Company.

7. Limitation of Liability

  • While we strive for accuracy, we cannot guarantee that all product descriptions, images, or pricing will be error-free.
  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
  • Use of our products is at your own discretion and risk.

8. User Conduct

By using our website, you agree to:

✔️ Use our site for lawful purposes only.
✔️ Not attempt to hack, disrupt, or misuse our website or services.
✔️ Not use our content for commercial gain without permission.

9. Changes to These Terms

We may update these Terms at any time. Changes will take effect immediately upon posting. Please review this page regularly for updates.

10. Contact Us

If you have any questions about these Terms, please contact us.

Thank you for shopping with Walt in Stitches! ✨🎀