FAQ – All Your Questions About Our Disney-Inspired Products Answered
Have questions about our Disney-inspired products? Visit Walt in Stitches FAQ for all the answers about our Minnie ear & sunglasses holders and more!
Q: What are Minnie ear holders, and how do they work?
A: Our ear holders securely clip onto your bag’s zipper pull or any sturdy spot using a metal lobster clasp. To attach your Minnie ears, simply loop the strap around the bow of the ears and fasten it using the KAM snaps. Then, snap the bottom of the strap to the snap just below the lobster clasp to keep your ears securely in place. This keeps your hands free while you enjoy the parks, go on rides, or travel!
Q: Will your ear holders fit Loungefly bags?
A: Yes! Our ear holders are designed to work perfectly with Loungefly bags, as well as most backpacks and crossbody bags.
Q: Are your products handmade?
A: Yes! We lovingly handcraft all our ear holders in the UK using high-quality materials for durability and style.
Q: Can I customise my ear holder?
A: At the moment, we don’t offer custom designs, but we’re always adding new magical styles! Keep an eye on our shop for fresh designs.
📦 Shipping & Delivery
Q: Where do you ship to?
A: We currently ship across the UK and selected international destinations. Shipping rates and times vary depending on location.
Q: How long will my order take to arrive?
A: Orders are typically dispatched within 3 - 5 business days. UK delivery takes approximately 3 - 5 days.
Q: Do you offer express shipping?
A: Yes! We offer faster shipping options at checkout for those last-minute magical trips.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with tracking details.
🔄 Returns & Refunds
Q: Can I return or exchange my order?
A: We accept returns within 14 days as long as the item is unused and in its original packaging. Personalised/custom items cannot be returned unless faulty.
Q: My item arrived damaged—what do I do?
A: Oh no! If your item is damaged or incorrect, contact us within 7 days with photos, and we’ll sort it out ASAP.
Q: Do you offer refunds?
A: Yes, refunds are processed once we receive and inspect the returned item. Refunds are issued to the original payment method.
🎀 Other Questions
Q: Do you sell Loungefly bags?
A: No, we don’t sell Loungefly bags—just stylish ear holders to keep your Loungefly bag looking extra magical!
Q: Do you have a physical shop?
A: We are an online-only small business based in the UK. But who knows—maybe one day we’ll have a little shop of magic!
Q: How can I contact you?
A: You can reach us via online chat, through our contact page, or on social media. We’ll get back to you as soon as possible!